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Gear & Apps

Nikon Announces It Will Fix ALL D600 Bodies, Regardless of Warranty Status

By Anthony Thurston on February 26th 2014

In a move that is somewhat surprising, even if it is right, Nikon has announced that they will cover repairs and shipping on all D600 camera bodies, regardless of their warranty status. This news comes just days after reports of several possible class action lawsuits against the camera manufacturer regarding the lack of support for D600 owners.

nikon-d600-with-nikon-50-18g

Overall, I feel like this is great news for any D600 owner, though many may be disappointed they aren’t getting a free upgrade to the D610. Nikon is stepping up and taking care of D600 owners, even if it took several possible lawsuits, bad press and angry customers to convince them it was necessary.

[REWIND: Nikon Announces D610]

nikon-d600

The question I am most interested in right now is, how will this effect the sale of used D600’s on sites such as ebay? I have seen D600’s going for a little as $1,000 over the last several weeks, so it will be interesting to see if prices start to go back up, now that that Nikon is not completely abandoning D600 owners. If you are looking for a cheap Nikon full frame camera, the D600 is now your cheapest option.

According to the Nikon announcement, if you own a D600 and want to get it serviced you need to take the following steps:

  1. Click on the Schedule Free Service link below.
  2. On the following pages, you will need to provide the serial number of your D600 camera and your contact information.
  3. Then, you will be prompted to create and print your pre-paid UPS Return label and packing slip.
  4. In shipping, please secure the D600 camera in a plastic bag inside the shipping box with several inches of quality packing material on all sides of the D600 camera. Please send your D600 camera and packing slip only. Do not include any lenses, batteries, memory cards or other accessories. Please do not ship in the original display box (It will not be returned)
  5. Drop the shipping box off at any UPS facility. (Visit https://www.ups.com/dropoff for hours and locations.) You may also arrange to have your shipment collected by a UPS driver.

What are your thoughts on this? Do you think Nikon is doing the right thing? How will this effect the sale of D600 bodies out there on the market? Leave a comment below to join the discussion.

If you haven’t already, you can read our full review of the D600 here.

[via Nikon Rumors]

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Anthony Thurston is a photographer based in the Salem, Oregon area specializing in Boudoir. He recently started a new project, Fiercely Boudoir to help support the growing boudoir community. Find him over on Instagram. You may also connect with him via Email.

Q&A Discussions

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  1. Tuan

    Nikon australia has announced to all nikon d600 owners to get free clean sensors , dust and oils issue even warranty expired
    Check it out

    http://www.nikon.com.au/en_AU/service/service_advisory.page?ID=templatedata/en_Asia/taggable_content/data/service_advisory_notices/d600_service_advisory&Category=service-and-support&Section=nikon-service-advisory

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  2. Joel

    I think you’ve pointed it out in other articles but this is not unlike what happened with Canon and the original 5d and the mirror problem. My 5d never had an issue and its been so long ago now that I don’t actually remember how bad the backlash from consumers was or how long Canon waited before agreeing to repair them all for free… My point being, they might not have handled it much differently than Nikon has with the d600.

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  3. joshua birge

    I’m not sure but from what I can tell Nikon had been doing allot of listing to their customers lately. It could be wrong and it just be because of the lawsuits… cough cough… I mean one would think that is the obvious answer.
    From the control on the D4S screen tint and now this… I personally think its a good move that will keep people in the Nikon family. I just hope they keep this up, not only because its cool to see a large companies do this but because its right.

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  4. Bryan

    Does this count for Canadians as well?

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  5. Frank

    I must be really lucky…my D600 doesn´t have any problems at all (really late version). Do i get a 610 when i send it in? :-)

    Frank

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  6. Tom

    What’s with the people in Europe? will it be the same procedure?

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  7. Peter

    Ok firstly you are NOT getting a D610 back. the shutter mechanism on the D610 is a different design and does not fit in the D600. simple.
    if you owned a D600 you could be in a position to comment with some sort of factual experience, but you are not, so you can’t even begin to imagine how much of pain in the arse it is to clean your sensor every 50-100 actuations. No one regardless of brand or camera should have to put up with this. It was by their own admission (the release of the D610) a faulty design. simple

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    • dave

      I don’t have to have had one to have common sense. It would be a pain if you exclusively shot f11+ and mostly f22 so you’d actually see the spots. Most people’s sensors are coated in dust and junk because they don’t clean it but they never shoot in apertures where you can see them. Now that I carry a cleaning kit in my bag I also have my friends test there’s and sure enough there’s enough dirt in there to start a garden.

      I agree it shouldn’t happen but it does in mass production and from what I’ve heard nikon really isn’t a huge company per-say. And you all seem to forget that the natural disasters there took heavy financially tolls on these companies.

      It’s like I just bought a new sigma lens and it’s so loud that it actually scares the birds I was shooting away and it came with severe back focusing issues and not to mention the af not only is noisy but it can’t focus on a bright red cardinal standing on pure white snow 20 ft away or focus on a huge hawk flying right above me… it’s a train wreck but I’m not on forums acting like a baby !! There’s plenty of people out there who instead whining online simply called nikon and got theirs repaired and got additional freebies or a d610 .

      I have a niece that lies like no other and you can always tell when she’s full of b.s. when she makes a big production out of something just like you all are now. And there is a common saying about that…

      My old company had a ton of people like this and the best thing I ever did was get rid of them

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  8. Peter

    too little too late.
    i have just sold off 7K worth of Nikon gear including the a D600 body that had a severe dust/oil issue from day one. I find that my decision to move to another brand being is now even more justified knowing that the ONLY reason they are doing this free fix is because of the pending class action against them.
    They deserve to feel the full ramifications of their arrogance towards their customers
    A simple recall would have negated all of this BS.

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    • dave

      I’m glad you have so thoroughly and i’m sure vigorously confirmed that was the reason why they did this… Actually i’m sure a good part of a class action suit would be covered by insurance and this move will likely cost them way more then the suit would and not to mention a suit would be pretty hard to prove in this case… a bunch of internet babies crying about it won’t guarantee the suit would win, if this happened before the internet most people wouldn’t be throwing these tantrums but when they see someone else screaming bloody murder they gotta jump onboard.. its the new social media way. If it did go to court and you’ve taken your lens off or changed it or used a zoom lens then you’d probably be removed from the suit since you or anyone else can’t guarantee nothing got in there when you did it.

      I’m sure it sucks when it happens to you but these companies can’t go throwing money at people just because they’re crying on some web site. Just like when the D7000 came out and everyone was crying about how it’s focus was off… it was very similar to this… and it turned out the focus wasn’t off it was that most of the people buying it were moving up from lower models and the issues where that the newer higher resolution sensor was just exposing their poor shooting skills, on the old sensors you could be a bit off on focus but you wouldn’t see it. If Nikon would have immediately just started throwing money at people then discovered it was for nothing it would have killed them so im sure they had to do their due process to make sure.

      At least they are doing something… i remember the 5dm2 af system couldn’t focus on the space shuttle on a salt flat from 20 ft away and thats a way bigger issue at least the dust you can clean but I don’t recall canon fixing that until you had to pony up $3500 for the m3.

      If it was me sure i’d be mad but I wouldn’t be a cry baby about it, I’d just do the same as I do now and clean the sensor once a week.. that extra 2 minutes it takes isn’t going to kill me or make me wanna switch to brand that has no DR.

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  9. Philipp

    What does it cover thought?
    Just getting a tune-up? I’d definitely be interested in that!

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    • E J

      Its the dust and oil issue on the sensor.

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    • dave

      I believe they’re putting new shutters in and cleaning…. basically you’re getting a D610 back.

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