In what has become quite the thorn in Nikon’s side, owners of the defective, oil spotty, sensor dust filled Nikon D600 have gotten a settlement from one of the class action lawsuit filed earlier this year. Owners are reportedly getting emails with instructions on how to get their D600’s replaced with the Nikon D610.
Nikon suffered a barrage of outraged customers and bad press when it looked like the company was going to ignore claims of the D600’s multiple issues. As lawsuits began springing up and China even banned the sale of the D600, it seems that finally Nikon has stepped up and stopped offering band-aid solutions.
[REWIND: SHOULD NIKON D600 OWNERS SUE NIKON?]
According to an email posted on Nikon Rumors, D600 owners have until November 30th to fill out the proper forms, send in their D600’s, receive a D610 and waive the right for any further lawsuits against Nikon. Among the forms that owners need to fill out (which will be attached to the email): a Qualifying Statement, a Short Form Release, and a Confidentiality Agreement (oops).
Whoever posted in on fredmiranda.com didn’t seem too concerned about the confidentiality statement, I suppose.
The settlement only applies to those involved in the lawsuit, but I think it is safe to assume that more and more lawsuits will be settled in a similar manner in the near future.
To see a copy of the email in its entirety, head over to the Nikon Rumors website.
What do you think? Should Nikon just replace ALL D600 cameras?
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Nikon should’ve address this issue a long time ago.
I got my first Nikon Customer Service experience this week… went like this…
Last tuesday I sent my camera back to Nikon. After 159,738 pictures my shutter on my D7000 went out… It’s rated for 150,000 so no reason to complain there. So I sent it in to be fixed and ok’d the $260 estimate and put my paypal cc on as payment but of course forgot to add money to that account to cover the costs. oops…
This Tuesday I received a call from nikon saying it was done (wayyyyyy sooner than estimated) but my card was declined and so I told the very nice lady I was sorry and I’d move the money and she said to hold on a second and came back and said she’d adjusted my bill and now was only $160!! sweeet!!
So I added the money and updated my ticket saying it was ok to run card and then I got this email yesterday…
–I attempted to reach you today, regarding your D7000 repairs. I am pleased to inform you that your repairs were complementary, as a 1x courtesy for good customer relations. Again, repairs were at no cost to you. Also, we are expediting shipping, which you may expect delivery, tomorrow, August 7th.–
And today it showed up.. Nikon even overnighted it on their dime and the shutter was fixed as well as the usual other things.. AF checked, metering checked, flash system checks, general cleaning (even got out the big pieces of lint in viewfinder that i never have been able to get out), etc… and everything seems to be working better than I ever remembered it to.
The d600 shed a lot of bad light but people forget that for every bad story there is probably 1000 good stories. I was expecting the worst but what I got was truly great service that I certainly won’t forget and the whole thing took a week and a half and cost me $18 to ship and insure it there.
Thank you Nikon :)
Glad you’re having a good time, Dave, as I’ve spent $1500+ over the past 365 days on Nikon repair, and now they’re trying to hit me with even more repair costs on gear that is still under warranty from other repairs that were less than 6 months ago. Needless to say, camera service is hit-or-miss on the grand scale.
=Matt=
Mathew.. that sucks!! A lot of times customer service is hit or miss based on their day, personally by noon im sure i’d be telling everyone exactly where to shove their problems ;)
One thing I usually do with a company is as soon as I find a good rep I get their name and email so if anything else comes up i can go straight to them and hope they still are as helpful. The one I got was great and I still have to write her back and I’ll mention your issues to her and maybe she can help you out.
Its tough on companies when they get bad rap from customer service agents that suck but it starts there and companies need to realize that… HINT ADOBE!!!!!!!!!
This is going to be one of those lessons they teach in a public relations class about how not to react to a problem. The best thing is always to say “yeah we screwed up and we’re sorry about that, here’s what we are going to do too fix it” and then people are really usually immediately willing to work with you in return.
I will be sending mine back.
Interesting…