Tone and Body Language

The tone of your voice and the direction of your body during conversation can impact how your words are perceived and determine the quality of your overall interaction.

  • Higher tones vs. lower tones: Higher tones are generally more pleasing than lower tones, so they’re often used when greeting a client.
  • Sing-song vs. monotone: Tone variety, like a sing-song melody, will also capture a listener’s attention more than a monotone delivery.
  • Forward body language: Forward body language is key to let the person you are conversing with know that they have your attention.