Wedding Workshop One | Communication, Planning, & Happy Clients: How to Address and Resolve Wedding Day Concerns and Case Study | Part 1
How to Address and Resolve Wedding Day Concerns and Case Study | Transcription
Here’s the thing, concerns are normal and healthy. Address them and people are going to love you for it. Again, anybody can go and take pictures when the conditions are perfect, and when nobody has a problem, and it’s the easiest clients in the world, and so forth. What I love is going into a shoot, having these kind of different things come up during the day, showing them that I can adapt and resolve every single concern and make people happy, and walk away the hero. People are going to love you for that.
Before we get into our specific case study regarding resolving wedding day concerns, I want you to remember our key points. Again, we discussed these before during the engagement shoot, but once again, it’s a little bit more complex this time because our client base, or at least the people that we’re serving now has expanded from just the bride and the groom to also the family and VIPs.
Let’s talk about those key points. Concerns can come from anybody. It can come from now the bride and the groom, it can come from Mom, it can come from Dad. The specific example that we’re going to give you is a concern coming from Mom. Remember the bride, and the parents, the wedding party, they are important as well. They are your clients as well. When they have ideas, when they have thoughts, do not shut them down. Address them. Try and do what they’re asking and try and incorporate it.
I’ve had so many bridesmaids that come to me and go, “Wouldn’t this be a cute shot if we did this?” They’re like backseat driving in the photography style. A lot of times their ideas are actually really good. I’ll be like, “Yeah. I love that. Let’s totally do that.” Then you execute and you show them, and you’re like, “That was such a good idea Samantha. That was amazing.” What have we done? We’ve incorporated the VIPs in the day. We’ve made them feel important. I don’t take credit for her idea. Yes, I executed it. Yes, I made an amazing image, but my name is already all over the image. It’s not like I have to go out and say, “Thank you for giving me that idea,” and, “Thank you for letting me execute it.” I don’t need to say that. I want to give her all the credit for that. “Thank you so much. That was amazing.”
Remember that these can come from everybody. When we say concerns, they can also be things like ideas, like we talked about, they can be suggestions, they can be whatever. They don’t necessarily have to be concerns. They’re just things that come up.
Next, be humble, obviously. Before you can address a concern, you need to accept it. You need to understand it and know that constructive critique is for your benefit. What we do? Remember, we understand, we acknowledge, we remain confident. We listen to what they’re saying. We acknowledge, “Oh, I understand that you feel this way. Yeah, that totally makes sense.” You’re going to see that I do that in just a moment with the mother. “Yes, I totally understand that. I get that. Let me go back and do this. I’m going to show you in just one second we’re going to have an amazing photo.” I remain confident in my abilities because I’ve been through this enough times. A concern is simply a concern and if I can resolve it, which I know I can, then we’re going to be doing great. She’s going to once again feel like, what have we done? We’ve made her incorporated into the wedding day. We’ve incorporated our VIPs. They are felt like they are important, and heard, and listened to.
Acknowledge, but build confidence. Every now and then these concerns are going to be based around somebody’s appearance. Mom doesn’t like the way that she looks. Sister doesn’t like the way that she looks. Someone doesn’t like something about the way that they look. Again, we are our own worst critics. You address it. You acknowledge it. You acknowledge that you see it, but you play it down. Address the concern, the images, acknowledge it, address it, but play it down, and praise them to build confidence. “I love your arms. I think your arms look perfect,” because you know what? I say that to you and you might smile, and smirk, and go, “Well, Pye, what if your bride is 200 pounds?” or, “What if she’s 250 pounds?” or, “What if she’s 300 pounds?” If you’re thinking that, I’m going to go back to that original slide where we talked about loving your clients and see the beauty in everybody.
If you can’t see the beauty in somebody, if you see them as a person that’s 300 pounds, you are going to photograph them like a person that sees them as 300 pounds. If you can see them as being perfect in who they are, if you can see them for their beauty, you’re going to see things that nobody else does. When you photograph them, you’re going to create images that nobody else can see, and that they, themselves, are going to be amazed by. You’re going to literally lift somebody’s self image up simply by snapping a photo. It’s going to be one of the most powerful experiences of your entire career, and realizing the amount of power that you have behind that camera.
When I talk about this I get tingles, and no, it’s not because the AC is blasting, which it is, because I’ve been in so many of these situations and I’ve seen it happen so many times where I could be in a boudoir shoot, I could be doing bridal portraits, I could be doing regular portraits. It doesn’t matter. I take somebody that has this strange self perception of the way that they are, and who they are as a person, and how they look, and they walk out completely with a new vision of who they are, and with a new self image simply because I saw the beauty in them. The beauty that already existed, it simply needed to be shown in a photograph. I did that just by knowing how to pose them, by making them feel comfortable in front of my camera.
We are our own worst critic. We want to acknowledge the concern, address it throughout the shoot, but play it down and praise, and continue to build that confidence. Remember to show people that they are beautiful and constantly tell them.
Remember and show that you are in tune. That means that during that shoot I’m going to remember and address the concerns. Now obviously if the concern is something about image, I’m not going to bring up, “Yeah, remember how you told me that you didn’t like your arm? I made your arm look skinny.” That’s awful. Don’t ever say that. Just say, “Oh, look at how beautiful you look. Look at your arm. It looks so amazing right there.” Just say that. That’s good enough. Okay? When it’s something like what we’re about to talk about with the Mom, I’m going to consistently reiterate throughout the day that I am in tune with her vision. I’m going to show them images to show that I understand and that I am continually working towards that vision. That I’m continually, genuinely praising them in the areas that they are concerned and self conscious about.
Lastly, remember everything throughout the day. Again, we do a lot of multi day wedding shoots. If this is not the last day of your wedding shoot, take notes. Take notes upon completion and incorporate those into your next shoot so that you go into it better than you did that day before. That’s it for this slide. Let’s go to the next slide.
- 1.1 Wedding Workshop Part One Trailer
- 1.2 Chapter 1 Intro
- 1.3 The Mission. Consistently Incredible Imagery
- 1.4 The Four Key Skills of the Successful Photographer
- 1.5 Chapter 1: Exercise
- 1.6 Three Tips For Preventing Any Client Frustrations
- 1.7 How Frequently Should You Be Communicating With Your Clients?
- 1.8 Every Client is Your Only Client
- 1.9 Chapter 1: Quiz
The Initial Meeting
- 2.1 Chapter 2 Intro
- 2.2 Know Your Audience
- 2.3 8 Keys To Building Trust With Your Clients
- 2.4 The First 15 Minutes | Part 1
- 2.5 The First 15 Minutes | Part 2
- 2.6 Five Reasons You Need an Engagement Shoot
- 2.7 Discussing The Engagement Shoot | Part 1
- 2.8 Discussing The Engagement Shoot | Part 2
- 2.9 Five Reasons You Should Have Clients Create a Mood Board
- 2.10 Chapter 2: Exercise #1
- 2.11 Discussing the Mood Board | Part 1
- 2.12 Discussing the Mood Board | Part 2
- 2.13 10 Timeline Points to Discuss During the Initial Meeting
- 2.14 Wedding Photography Timeline | 3 Tips On Managing Time Constraints
- 2.15 Discussing the Timeline | Part 1
- 2.16 Discussing the Timeline | Part 2
- 2.17 Chapter 2: Exercise #2
- 2.18 Two Reasons to Create a VIP List
- 2.19 Discussing The VIP List | Part 1
- 2.20 Discussing The VIP List | Part 2
- 2.21 Four Reasons We Love Formals Lists
- 2.22 Discussing the Formals List | Part 1
- 2.23 Discussing the Formals List | Part 2
- 2.24 Discussing Photo Versus Cinema Coverage | Part 1
- 2.25 Discussing Photo Versus Cinema Coverage | Part 2
- 2.26 10 Tips & Reasons to Hire a Wedding Planner
- 2.27 Four Reasons We Love to Promote Using Planners
- 2.28 Chapter 2: Exercise #3
- 2.29 Discussing Wedding Planners | Part 1
- 2.30 Discussing Wedding Planners | Part 2
- 2.31 Chapter 2: Quiz
Prepping for the Engagement Talk Through
- 3.1 Chapter 3 Intro
- 3.2 Post Booking Email & Requests
- 3.3 The Ideal Timeline Planning Guide | Part 1
- 3.4 The Ideal Timeline Planning Guide | Part 2
- 3.5 Preparing For The Talk Through
- 3.6 The Engagement Talk Through | Part 1
- 3.7 The Engagement Talk Through | Part 2
- 3.8 Post Talk Through Confirmation
- 3.9 Chapter 3: Quiz
Engagement Shoot Prep & Communication
- 4.1 Chapter 4 Intro
- 4.2 Preparing for the Shoot
- 4.3 Same Day Location Scouting
- 4.4 The First 15 Minutes | Part 2
- 4.5 The Foundation Posing Framework Primer | Part 1
- 4.6 The Foundation Posing Framework Primer | Part 2
- 4.7 How to Address and Resolve Shoot Concerns | Part 1
- 4.8 How to Address and Resolve Shoot Concerns | Part 2
- 4.9 10 Ways During the Shoot to Build Trust, Confidence, and the...
- 4.10 Four Reasons Why Teasers Are So Awesome
- 4.11 Delivering the Final Engagement Photos
- 4.12 Chapter 4: Quiz
Prepping for the Wedding Day Talk Through
- 5.1 Chapter 5 Intro
- 5.2 Pre-Wedding Talk Through Email
- 5.3 Preparing For the Talk Through
- 5.4 The First 3-5 Minutes | Part 3
- 5.5 The First 3-5 Minutes | Part 3.5
- 5.6 Tuning into Their Vision | Part 1
- 5.7 Tuning into Their Vision | Part 2
- 5.8 Timeline Walk Through | Part 1
- 5.9 Timeline Walk Through | Part 2
- 5.10 Discuss the Family Portraits | Part 1
- 5.11 Discuss the Family Portraits | Part 2
- 5.12 Condensed Itinerary and Information
- 5.13 Chapter 5: Quiz
Wedding Day Preparation & Communication
- 6.1 Chapter 6 Intro
- 6.2 Preparing for the Wedding
- 6.3 Our Wedding Day Arrival Policy
- 6.4 Team Planning Walk Through | Part 1
- 6.5 Team Planning Walk Through | Part 2
- 6.6 10 Ways to Amaze and Impress Throughout The Wedding
- 6.7 How to Address and Resolve Wedding Day Concerns and Case Study |...
- 6.8 How to Address and Resolve Wedding Day Concerns and Case Study |...
- 6.9 Five Reasons to Create a Same-Day Slideshow
- 6.10 Delivering the Final Wedding Photos
- 6.11 Tips On Client Satisfaction, Reviews, & Testimonials
- 6.12 Chapter 6: Quiz