We announced a while back that Nikon was secretly replacing D600 bodies with D610 bodies in some circumstances. Not long after that, it was officially announced by Nikon that all D600 cameras would receive free service, regardless of warranties.
Now, Nikon is officially announcing the D600 replacement program, where users can get a D600 model replaced with a D610.
It is not as simple as sending in your D600 and getting back a D610. In order to qualify to receive a replacement body, a user must have sent in their D600 body for multiple services (on Nikon’s dime). If after those services the user still experiences sensor dust issues, then they will be eligible to receive a replacement camera body of equal standing (currently, the D610).
However, if a number of multiple granular black spots are still noticeable in images captured with a D600 upon which the above service has been performed several times, Nikon will replace it with a new D600 or an equivalent model.
Nikon is really pulling out all of the stops here to make this whole D600 situation right, even if they are a little late. One could argue that Nikon is just doing this to keep from getting sued into oblivion, and that may be the case, but that doesn’t change the fact that they are doing the right thing… finally.
What are your thoughts on this? Should Nikon just replace all D600 cameras no matter what, regardless of trying to service them? Leave a comment below and let us know what you think.
[via Nikon]
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Take your D600 back, swap the shutter, change the D6x0 label, polish the gear
There u go man, we replaced a D610 for u~
It doesn’t really cost much I think
To wipe clean the shit, that’s one way to go
We all purchased our cameras based on Nikon’s reputation and the quality of their product. In the case of the D600 Nikon failed to measure up to their on self proclaimed reputation and then failed to keep faith with their customers. The camera is flawed, they know that and we know that, it’s time to step up, replace the D600, you owe it to your customers.
I hope you get a new D610 by now.
Lots of conditions to get a replacement though. First, you have to send your D600 a ‘couple’ of times for servicing, which means a lot of down time without camera. Second, they decide whether the dust spots is really the issue.
When they know the D600s are really faulty, why don’t they just unconditionally recall all of them and replace the shutter mechanism without any questions/conditions? I tried to send mine and the representative said, “we will repair the issue, not necessarily replace the shutter”.
Thanks Nikon but I know how to clean the sensor myself. And it is pretty clear by now, there is a problem with D600 design/manufacturing.
Either do it for all without having to send it multiple to make a point, or just stick to the old statement of “nothing is wrong”.
Well, we sent a D600 multiple times at repair and the service replied, quote:” The Nikon standard for the sensor to be considered clean is: Aperture priority set at F16, ISO 100. If no dust spots are visible at the setting, the sensor is to be considered clean.”
Now THAT is really unthinkable that a company’s authorized repair shop claims that anything above F16 showing dust spots is NORMAL. It is not normal and it never will be…
Now, after the 3rd visit to the service when they actually replaced the shutter unit and they claiming that everything is ok we’re sending it for the 4th time hoping the issue will be resolved….
Is this just for U.S. customers? Is anything like this going on in the UK?
I believe that this is worldwide.
Sounds like the price of a used D600 is about to go back up! Better buy one now!!!
=Matt=
Seriously.