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Gear & Apps

Nikon D750 Shutter Recall Broadened | See If Your Camera May Be Affected & Fixed For Free

By Kishore Sawh on July 13th 2017

In the summer of 2015 Nikon’s D750 was still riding a tidal wave of positive reception, but was somewhat tarnished due to a service advisory issued by the company regarding possible faulty shutter mechanisms in certain bodies built within a certain window. Nikon would inspect and replace shutters in those bodies free of charge.

Whilst the range stated by Nikon was probably a bit wide, the problem was real, and some users saw early shutter failures and other mishaps. However, once fixed they were fine. The problem now is, that a full two years on and Nikon has issued another service advisory for the D750 regarding the shutters and widened the range of units included.

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Cameras produced from July to September 2014, and from July 2015 to September 2016 are the units being currently targeted, and that’s a pretty broad range. That said, however, it would make sense for Nikon to mitigate their losses and further bad press by casting a wider net than is actually required, and it’s certainly sensible they would do so.

In order to see if your body qualifies all that’s required is to utilize Nikon’s serial number look-up as they provided in their press release, and you can find that here.

Here is Nikon’s official statement:

Technical Service Advisory for users of the Nikon D750 digital SLR camera

Thank you for choosing Nikon for your photographic needs.

In February of 2016, we announced in an update that the shutter in some Nikon D750 digital SLR cameras manufactured between October 2014 through June 2015 may not function normally, sometimes resulting in a shading of a portion of images. Since that time, we have learned that the same issue may affect D750 cameras manufactured from July 2014 through September 2014 and from July 2015 through September 2016.

For those who have already purchased a D750 and would like to have their camera serviced for this issue, free of charge, Nikon service centers will service cameras as indicated below. We sincerely apologize for any inconvenience this issue may have caused.

Identifying affected D750 cameras
To check whether or not your camera may be one of those affected by this issue, click the Check Your Serial Number button below and enter your D750‘s serial number as instructed. . If your D750 camera is one of those that may be affected, instructions for obtaining service will be displayed. If your D750 camera is not one of those to which this issue may apply, rest assured that service to your D750 camera as to this issue is not necessary and you may continue using your D750 camera without concern for this issue.

Check Your Serial Number

D750 black dot indicator

The camera’s serial number is the 7-digit number indicated by the red frame in the image above.

If your D750 camera may be affected, as confirmed with the serial number check above, you will be provided with the necessary information to obtain service for this issue free of charge. Once your D750 camera is received by Nikon, your D750 camera’s shutter will be examined and replaced, and your D750 camera returned to you free of charge, even if your D750 camera warranty has expired.

We sincerely apologize for any inconvenience this matter may have caused you.

Nikon will continue to take all possible measures to further improve product quality. Therefore, we hope that you will continue to choose Nikon for your photographic needs.


Sources: NikonRumors, Nikon

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A photographer and writer based in Miami, he can often be found at dog parks, and airports in London and Toronto. He is also a tremendous fan of flossing and the happiest guy around when the company’s good.

Q&A Discussions

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  1. David Gould

    Anyone know the UK link 

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  2. Paul Empson

    unreal timing.. my D750’s shutter failed on the 2nd July.. I sent it for repair & they quoted me to fix it…. I pointed out I had the extended warranty  & they then found the paperwork & said it was covered: no charge.. no we get the advisory… 

    Giovanni, you may want to read up on the EU consumer advice regarding 6 year warranty: refund or repair – 

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  3. Giovanni Mocchetti

    My camera is affected but I need european service, any infos?

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  4. Kevin Stoohs

    I just sent my D750 in! The shutter actually started sticking from some kind of gunk build up. There was a black bar on every shot . I lost a full days worth of shots at a Blue Angels Airshow. Nikon did make good on their service advisory and sent me back the camera all repaired in a little over a weeks time. I am questioning any further Nikon purchases as their quality control has fallen short. I was also affected by the D600 oil spots shutter replacement recall.

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  5. adam sanford

    Bummed to see.  Hope this doesn’t impact any professionals’ livelihoods in a meaningful way.

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    • Kishore Sawh

      Yeah this camera quickly became a professional workhorse. I’m sort of astonished though that after the first recall a fix wasn’t implemented. 

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