Lock in Your Premium Membership Discount!

Your content will be up shortly. Please allow up to 5 seconds
Gear & Apps

Nikon Addresses D750 ‘Reflection/Flare’ Issue In Official Statement

By Anthony Thurston on December 29th 2014

Today, Nikon released an official statement in regards to the reported Reflection/Flaring issue with some of the D750 cameras. We first noticed the issue being reported during the last several weeks, though some mentions of it can be found as far back as a month ago.

NIKON-D750-review-thoughts-beach-dog-girl-beauty-photography-3

In case you are unaware, the Reflection/Flare issue involves a dark band at the top of the frame when a D750 is shot with a flare or bright reflection in the frame. The issue also appears to only affect some D750 bodies. As mentioned above, Nikon addressed the issue officially today.

“We have received indications from some users that when photographing scenes in which a bright light source, such as the sun or high-intensity lighting, is at a certain position along the top border of the frame, flare with an unnatural shape may sometimes occur in images captured with the D750 digital SLR camera.

We are currently looking into measures to address this issue. Further details will be announced as soon as they are determined.”

It is nice that Nikon has jumped into action on this relatively quickly. Lord knows that they want to avoid another D600 sensor dust level of incompetence again. The DIY fixes for the problem appear to be fairly simple, so it will be interesting to see how soon Nikon is able to come up with something official for affected users.

What are your thoughts on this D750 issue? Do you find it troubling all the issues with Nikon DSLR bodies of late? Leave a comment below with your thoughts…

Anthony Thurston is a photographer based in the Salem, Oregon area specializing in Boudoir. He recently started a new project, Fiercely Boudoir to help support the growing boudoir community. Find him over on Instagram. You may also connect with him via Email.

Q&A Discussions

Please or register to post a comment.

  1. Jason Boa

    Great to see one of the major players actually listening to it’s clients – long may it continue !!

    | |
  2. Matthew Saville

    As far as issues go, this is as close to a non-issue as you can get. It’s being extremely over-blown, and only manifests itself in a shooting condition that should be avoided or controlled anyways.

    It has also been proven that a handful of other cameras exhibit this issue to a small extent, so it’s not just like the D750 is horribly flawed. It’s just a design drawback.

    | |
  3. Thorsten Ott

    This morning I found a very detailed, scientific, and rational article regarding the flare issue on the Imaging-Resource website. Link is below:

    http://www.imaging-resource.com/news/2014/12/24/nikon-d750-flare-problems-heres-why-and-what-to-do-about-them-its-not-lens

    And last night Nikon posted an updated response and is looking into possible solutions. Good to know that they are working on it.

    According to Imaging-Resource, they suggest that replacing the whole AF sensor/optics array might be a solution.

    **** happens when companies pump out a new high-performance body every year and I get that. It is also difficult to predict every shooting style a photographer may use. And then the logistical nightmare of having to divert repair center service resources to fix the affected D750 bodies in a timely manner.

    Meanwhile, it is probably a good idea to test your D750 with all your lenses and see which lens combinations create this issue. For me, it is very pronounced with the 50mm f/1.8G.

    This morning I did an extensive test with the Nikkor 24mm – 120mm f/4 VRll and I am happy to say that I have ZERO flare across the entire zoom range!

    Maybe other photographers can chime in and report their results with the 24-70 f/2.8 and the 70-200 f/2.8.

    | |
  4. robert garfinkle

    @robert s – not unhappy, just shocked that’s all… hope they get their bearings straight

    | |
  5. robert garfinkle

    Well, I do have a few thoughts about this. Nikon over the past few years has been plagued by either design / production issue anomalies leaving a very bad taste in the mouths of their customers. I being one, who recently put trust and dollars into their hands – upgrading from a D800 to D810 only to get spanked with a non-working (effectively DOA’d) camera and an equally painful replacement process… this is not the first time I have had issues with Nikon product.

    While recognizing that I am a newbie in the world of photography – and know “bupkis” about shooting, I made an investment upon recommendations by a few friends who adore Nikon, would not own any other equipment, and now adding my experience of owning not just two, but over four Nikon bodies and a veritable plethora of lenses but most importantly I really love the end product, the images produced…

    While my personal rant has nothing to do with the D750, I will wrap up with a bit of verbosity in opinion of Nikon as I see them today…

    I do really love the images produced by their cameras and do not plan to depart from Nikon due to what I think I see as neglect and a possible shift in business philosophy over a 3 year period…

    here is a short list of anomalies I’ve noticed.

    1. D7000, my personal fight with a bad sensor – multitudes of dead pixels, could have been due to mishandling on my end, and Nikon stood by their product warranty replaced it with a brand-new, no questions asked, D7000. Glad to be a Nikon owner

    2. D600 – was it a design issue, oil on their sensors. Did not own a D600 but puzzled me just the same

    3. D800 – left focus issues, to which Nikon never “fully” admitted, and honestly did not think I was plagued with the problem, of course honestly I am still not “good” enough to know the difference even if my camera was affected. Yet Nikon in the end stated it could have been a bad batch… and now reports are emerging of similar D810 left focus issues…

    4. D810 – hot pixel issues, firmware fixable, on the first boatload of camera’s off the assembly line

    5. My “First” D810 – most definitely was garbage. I say DOA as it had inability to focus properly on a 100% battery charge, AF On button worked intermittently even using AF-S – kept hunting when it worked, every image was aberrated using Nikon’s near-flagship yet highly rated 85mm 1.8G lens… Notably, the replacement was a different camera altogether, spot on, works with precision – the only issue is with the camera owner, me, I don’t know what I’m doing yet…. that’s not Nikon’s or the camera’s fault…

    6. The packaging of the D750 and the D810 suggests Nikon does not care, they are getting cheap, and could be a sign of financial troubles – where there is no accessory shoe included, parts rolling around in the box, the protective plastic wrap is reduced and not fully protecting the body, control panel, the strap seems cheaper…. I mean, c’mon Nikon, you went to save a few bucks, I get it, but don’t make me think “Hey, thank you for throwing money at us, and by the way here is your friggin camera ok!!” that’s what it felt like seeing the D810 for the first time. When you spend a healthy amount of money, getting a product delivered, like I did when I got the D7000 and the D800, would have been nice – it was just professionally done in those cases and not so with the D810…

    7. A few forums point out that Nikon’s marketing tactics are confusing / all over the place – they do not “really” know who their customers are anymore… like they threw all the darts at the board at the same time – accepted where they landed on the marketing strategy board… this is a concern.

    Now, having said all that negative stuff, I still would not trade up for any other product. In the end I feel I made a great choice…

    and now the D750 has issues – my only response to Nikon would be, hey, slow down here Charlie; test your products thoroughly before putting them out in the wild, and you know what, if it cost more to punch out products that work efficiently, ok, we’ll pay more… No one likes dropping a couple of grand or more with the expectation it should work flawless only to find out we are getting slapped around… left in the old dark room… we’re better than that…

    I only have experience with Nikon, nothing else. I would imagine other mfr’s have issues too just haven’t heard of / been exposed to those…

    | |
    • robert garfinkle

      to add a bit more to the concern –

      Nikon seems to do these off-kilter refreshes of products, the D610 for the D600 (rumor has it to correct issues with the D600), the D810 for the D800(e) – seemingly the D810 is where the D800(e) should have been, and I will almost go as far as to say the D750 – seemingly replaced the D600/D610…

      What bothers me about this, all to my original post (point) about marketing strategy – whereas the frequency of putting these products out to market are just odd and confusing, and in many cases pissing off (and on) their existing customers – it’s a shame… It’s almost like Nikon is patterning themselves after Microsoft. Come out with a product, it’s good, not perfect, has some inherent issues that they may be able to manage via firmware, then seemingly drop a newer product on the market which is so similar to the last – with the user community, just “knowing” the “upgrade” is where the original product should have been in the first place. (i.e. Windows 8 to 8.1, Windows Vista to Windows 7, etc, etc…) same pattern exists with Nikon…

      and so it goes…

      | |
    • robert s

      ****to add a bit more to the concern ***

      no no, we understand your concern. you made your point.

      ***Now, having said all that negative stuff, I still would not trade up for any other product.**

      with all this endless rant and youre still with nikon..? why? you dont seem happy at all. I wouldnt stay with nikon if I was as unhappy as you are with them.

      ***7. A few forums point out that Nikon’s marketing tactics are confusing / all over the place***

      take your own advice. your rant is all over the place. wow very tiring rant to read and most definitely not an efficient rant to get your point across.

      | |
    • Matthew Saville

      You should see the packaging of some of Canon’s new STM lenses. They literally just bubble-wrap them and toss’ em in the box.

      Clearly, both Canon and Nikon have enjoyed a previous era of good profits and market dominance, and that is coming to an end. Both companies are cutting corners and trying to find ways to reduce costs. I’ve seen plenty of cut corners from both parties over the past 3-4 years, from packaging to build quality to actual legitimate bugs or design flaws.

      Such is the life cycle of a large corporation. Kodak bit the dust hard already, and they were by far one of the biggest names in photography, and for the longest time too.

      The question is, will Canon and Nikon completely bite the dust, in the face of Sony, Fuji, Sigma, etc. rising in popularity? The most likely answer is, of course, no. They just need to tighten their belts and get with the program.

      Personally I’m thrilled with practically every product and decision that Nikon has made in the last 3-4 years, but that’s just because they’re in a phase that caters exactly to the types of photography I like to do. I understand that others might be more frustrated, but Nikon has never been able to please everyone all at once. For that matter, Canon’s own attempts to do so have caused me to never truly be satisfied with any of their cameras or lenses, save the 7D mk2 and a couple of their latest lenses. Everything else they do is “trying to please everyone, yet at the same time tactfully leaving a taste in everyone’s mouth that makes them wish to upgrade”

      So ask yourself- where is the grass actually greener?

      | |
  6. Nick Viton

    This is the first time I’ve heard of this issue. Are there sample images posted anywhere?

    | |
  7. Ian Sanderson

    I still want one though….

    | |
  8. Rafael Steffen

    I am glad that Nikon is jumping right on it.

    | |
  9. Thorsten Ott

    Been shooting with Nikon since 1980 and never had an issue with the bodies till now. Unfortunately my D750 has the reflection/flare issue.

    I never saw the sensor dust issue with the D600.

    However, I feel that Nikon needs to find a fix for the flare situation rather quickly and before the outdoor portrait and wedding season starts. I for one often shoot subjects with strong backlighting for fashion, portraits, and the occasional wedding. My last two cameras, the D600 & D610 performed perfectly in these tasks….but the D750 autofocus simply smokes these older bodies and is my body of choice.

    The flare issue is pretty easy to get with my 50mm f/1.8. Did it today while shooting a landscape panorama….so that kinda sucks. I have not noticed this yet with the 24mm – 120mm f/4 VR2 yet.

    What scares me is that I can not see the flare via the viewfinder, only via live-view. So now I have to pay extra attention during all my outdoor shoots and check the images via LCD and chimp!!!

    Don’t get me wrong, I absolutely love shooting with the D750 and it is my favorite camera….but lets get this fixed ASAP.

    | |
    • Stan Rogers

      It shouldn’t scare you; the thingy that’s doing the reflecting is behind the mirror, so there’s no way you could possibly see it through the finder. And the fix is pretty simple (you can use the DIY version until Nikon has a permanent fix ready). The delay would be in making sure that it covers all cameras that are within tolerance, that a technician can effect the fix quickly and cheaply (cheaply in the sense that it’s more cost-effective than replacing large parts of the camera), and that there is no inadvertent blocking of anything important — there’s no point in having people turn in working cameras for “repairs” they don’t need (because they’re “suffering” from other people’s flare; that sort of thing happens a lot) only to have new metering/AF/black band problems they didn’t have before.

      | |
    • Thorsten Ott

      Well, it does bother me that it can’t be seen via the viewfinder. For happy snaps around the garden this may not be an issue for some. For paid work this is certainly a real issue.

      I can confirm that the flare issue did not happen on a family portrait shot with the 24mm – 120mm f/4 VRll. This is my primary lens and probably the reason I have not seen it till today when I used the 50mm 1.8G prime.

      For those shooting video with primes, we may have to be extra careful. But at least we can see it on the EVF or rear LCD via loupe.

      As far as me putting a piece of tape next to the mirror…. that ain’t gonna happen. That is all I need for Nikon to void my warranty when the tape flies off and sticks to the mirror and causes real damage.

      I will wait and see what Nikon decides to do. They have been pretty good about fixing the D600 dust issue.

      | |
    • robert garfinkle

      is this a physical issue? it sounds like it, how will they handle it in that case – does everyone have to send their unit in, ouch if that is the case… and, if it is a physical issue, will they punch out a D760 – a tad of sarcasm there, as historically a design issue in the D600 still existed only to be replaced by the D610…

      I have only been shooting a few years as a pro-thusiast (only because of the pro camera’s I buy, not that I’m a pro shooter..), but love Nikon just the same – would not trade up / change… love the end product, the images…

      I rant a bit in a post below – quite long but depicting what I have seen over 3 years as a sustained set of issues across a number of Nikon products not too dissimilar to the D750 issue…

      it is a concern just the same, I hope they get their “stuff” together.

      | |
  10. Troy Barboza

    I hear tons of amazing reviews on the D750, and personally this has little effect on me, not because I don’t shoot images excluding a flare, but because 1) I don’t own a D750 (even though I want to) and 2) Out of all the things that the D750 is capable of doing, and it’s performance this shouldn’t be something to make or break wether people buy it or not. Now, the only problem wit anyone who has bought one before whatever measures Nikon takes to fix this issue, will have to take the time and most likely send it back in for repair or replacement. If I do get one, I don’t want to worry about sooner or later sending my D750 in for service. So I will most likely get the D750 after Nikon decides what action it will take to address the issue.

    | |
    • robert garfinkle

      Thanks Troy – and before I “really” respond, apologize (to Robert S) for any long-winded rants in which ping-ponged a message of pleasure / dis-pleasure (later posts below) with Nikon products. Officially, I would not own any other mfr’s product…

      I have heard tons of great things about the D750, it was so much a consideration for me – though some of the features in the D810 appealed to me more – and having owned a D800 previously, one can’t blame me for getting the latter…

      Yeah, I’d wait too if I was highly considering it. It sounds like a physical design flaw (am I picking up on this right) and if it is – what do they do?

      Not sure what your looking for in a camera, but at the moment the D810 is still $300.00 less (on sale) just $700.00 difference from the 750; maybe the feature differences are worth “all” the difference. Yes, the D810 had it’s issue, “bright spots”, which was firmware fixable… for the record, ISO 64 – 12,800 latitude, 36.3mp, as well as a complete removal of the anti-alias filter system are in the cards for you if you pick up a D810 – plus many other worth while features… here is a sample image from the D810 taken on Christmas day http://robertgarfinkle.photography/lf.jpg, and if you want to discuss further why I liked the D750 too, send me a private message, would be happy to discuss..

      | |
  11. John Cavan

    I’m with Nasim Mansurov on this, I think the issue has been overblown quite a bit. I’ve seen some pretty hysterical commentary on the death of the dSLR because of this, seriously. The dSLR may eventually go the way of the dodo bird, but it won’t be because a manufacturer failed to test every camera off the line for every shooting condition that they may encounter because, well, the cost of doing that would ensure the demise of the industry,

    Having said that, if there is some way for Nikon to address the issue and look at manufacturing tolerances, then good on them. I don’t see it being something that avoids hardware modifications though.

    | |
    • robert garfinkle

      I don’t think every camera should be tested off the line per se, and they shouldn’t have to be. Honestly, these problems exist before the products get assembled – don’t you think… if look to tighten up the ship and deliver near-flawless products as “we” expect they should; they should look to design / tolerances, raw materials used, where they mfr / assemble products – all to the commitment of product and service delivery not the end-dollar.

      reputation was not built on a name, ever, it was a pure function of trust – they have been #1 or #2 over the years yet can easily get dropped to the wayside and forgotten to has-been status if issues like these persist – and by the way, all due respect to Sony and the like; if I want to buy a name, I’ll buy Sony, if I want to buy trust in a great product that will deliver and last I’ll buy Nikon / Canon… that statement, well, is quite a hard right cross to the jaw of Sony owners – but that statement was made out of experience with Sony in general over the years, and a bit of 3rd party opinion of patrons who have owned Sony cameras and were, well, disappointed… sorry…

      It’d be good if Nikon corrected themselves and put precision, quality and service at the forefront re-building trust… if they want to stay near / on top…

      | |
    • John Cavan

      @Robert – Well, I’ve had a great experience with Nikon and a similar with Pentax over the years, though I too was caught in the Pentax oil “scandal” with the K5. In that case, as with this, the condition only really showed under very specific and rather uncommon shooting condition and, again, not all cameras exhibited it.

      In any event, all manufacturing processes have tolerances in them, they have to when they’re automated. When that happens, some percentage will come off the line with some flaw or another that doesn’t get caught. I don’t think this is anything new, but what is new is that there are very large and very vocal forums in a very connected world that amplifies.

      The alternative to an automated process is a much smaller volume, with much higher price and, in the photography world, we call that Leica. If it was my only choice, I would pay the price of entry there, but I for one would much rather take my chances with manufacturing process defects from time to time and have the barrier to entry in photography much lower. But that’s just me.

      | |
  12. David Hall

    This is troubling. Nikon made mistakes with the D600 now the D750 that really should have been caught before full production. I’m glad I haven’t pulled the trigger on this camera yet. There are two places in life I don’t want to purchase camera’s… I don’t want to be first or last. Put me right at the top of the bell curve please!!

    | |
    • Jason Markos

      Personally, I’m not sure I agree that it’s troubling – as a community we’ve become increasingly demanding, expecting new and improved products to be deliver faster than the last. So issues are bound to occur…

      And in this instance, a) it doesn’t seem like every instances suffers with the issue and b)Nikon has at least acknowledged it so hopefully they will address it, if needed.

      | |
    • David Hall

      Understood Jason. You might be right. I guess part of me is a bit tired at the pace Nikon is releasing new camera bodies. I’d rather them slow down and get all the bugs worked out (I know that’s probably impossible) before releasing more and more bodies. Just slow down and get it right.

      | |
  13. Jason Markos

    I may be being optimistic, but it seems like Nikon has learnt their lesson…

    | |