Do Mirrorless Companies Really Listen To Customers More Than Canon/Nikon?
I had an interesting conversation with a friend the other day regarding the state of the SLR vs CSC markets and how the companies behind them do things differently. But the interesting thing, which I wanted to share, was the disagreement over whether or not Mirrorless/CSC companies really listen to their customers more than Canon and Nikon do.
It is a common line of thought (I have mentioned it myself if my posts here on SLR Lounge in the past) the idea that companies like Fujifilm, Samsung, and Panasonic listen to their customers more so than their SLR counterparts. My friend disagreed thinking and presented an interesting point which I thought was worth sharing.
If you look at the current state of the professional photography market, the overwhelming majority is still dominated by SLR cameras. Mirrorless cameras on the other hand, represent a small fraction of that. The point that my friend was trying to convey, was that it is not a case of Canon/Nikon not listening to their customers, it is a case of them having so many customers, with so many needs/wants, that they can never please them all.
The sampling of CSC/Mirrorless owners is much smaller, which allows companies like Fujifilm, Samsung, Panasonic to focus their efforts on broad issues in their systems/cameras that the majority of their user base give feedback on.
I have never looked at it this way, but it makes a lot of sense really. The needs of the many, outweigh the needs of the few, and all that jazz. I am curious to see what you all have to say on the matter. Do you agree with the line of thought that CSC/Mirrorless companies are better at listening, or do you agree with my friend in that Canon/Nikon listen, but serve so many that for every one person they make happy, several others feel they are not being listened to.
Leave a comment below!