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problem-with-lightroom-update Photography News

Mea Culpa: Adobe Apologizes For Failed Lightroom 6.2 Update

By Max Bridge on October 10th 2015


On October 5th, Adobe released a few updates, one of which was to Lightroom CC. As usual, many of us will have immediately updated via the Creative Cloud desktop app. Unfortunately, this update not only brought new features (some of which people are not too happy about anyway) but also came with a host of bugs, rendering Lightroom practically useless. In some cases, Lightroom wouldn’t stay open for longer than a few seconds, preferring to crash continually.

We cannot underestimate the difficulties this blunder could have caused. Sure, for some of us, it may not have been a huge issue but I can only imagine the pain it could have caused if a) I was in the midst of a vital project or b) was running a large studio with multiple people reporting issues. If either of those categories apply to you, then you have my sympathies.



Thankfully, Adobe has now rectified the issue. If you have been suffering from the crashing bug, please click here and follow the instructions to update Lightroom. It’s worth noting that my computer required a restart before this update appeared.

Apology From Lightroom Management Team

Along with the update has come an apology from Tom Hogarty and the Lightroom Management Team. According to Mr Hogarty, it would appear as though this update was not properly tested and shipped despite full knowledge of a bug. Admittedly, they did not know the bug would be so widespread but it certainly does not instill confidence for the future.

If you’d like to read the apology in full, please click here.

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Max began his career within the film industry. He’s worked on everything from a banned horror film to multi-million-pound commercials crewed by top industry professionals. After suffering a back injury, Max left the film industry and is now using his knowledge to pursue a career within photography.

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Q&A Discussions

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  1. Bob McCormac

    While I haven’t experienced this particular problem, I still can’t get the graphics card acceleration to work. I try after every update and still the same – it’s ok for 15 minutes and then it get’s so bad I have to turn it off. This is on a Mac Pro with 32gb of memory and a separate graphics card (AMD FirePro with 3gb).

    Just more mediocrity from Adobe!

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  2. Cletus Lee

    It should be noted that update 6.2.1 was released with a known bug and is still unstable (at least on OS X 10.11)

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    • Jean-Philippe Thierry

      This updates solved my issues. Maye because I delayed upgrading to OsX 10.11. Photoshop is known to have issues with it

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  3. Julien Miscischia

    Big crashes when I want HDR fusion… Am I the only one ?

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  4. Rick Ohnsman

    They may have fixed the bugs, but the crappy import interface with missing features remains. Will the only solution to this be a reinstall to 6.1.1?

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  5. Richard Olender

    And that is why I never rush for updates

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  6. Shiyamdev Sritharan

    I typically import my photos, perform my backups manually in the explorer. Then only, when I am ready to import I just drag and drop multiple folders into Lightroom at once and let it do its work before I start editing. But now the most basic ability import multiple folders is gone?! I wish there was a way to roll back these updates.

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  7. Gabre Cameron

    Was up until 4am this morning trying to resolve this issue with an Adobe Support rep … Very disappointed in Adobe

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  8. Dalibor Tomic

    Whole Lightroom 6 has a serious problem! Please hire somebody to fix that to avoid embarrassment!

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    • Javier Larroulet

      Would you care to elaborate?
      Overall, Lightroom is a solid tool that has helped and keeps helping a lot of people to work on their postprocessing.
      Not denying Lightroom does have its quirks, but I wouldn’t say that it’s so terribly flawed as you imply

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    • Dalibor Tomic

      Lightroom 5 is way faster and stable than version 6. It is going backwards :)

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  9. Ben Perrin

    Unless there is a very specific feature that is required waiting before upgrading is always the best option. It is certainly Adobe’s fault but really people who upgrade the second a new version comes out are implementing a bad business practice. Something that is avoidable will go wrong eventually. Of course if you are just a hobbyist or doing photography for fun it is more of an annoyance than anything else.

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    • Javier Larroulet

      I generally agree. However, nowadays it’s become less and less critical to hold updating until someone else has.
      It was definitely a must when you were upgrading a critical piece of software and there was no chance critical bugs in the update would be fixed in a short timeframe.
      Agile development, high-speed internet and incremental&unattended updates have minimized risks (not to mention that it’s not THAT frequent for updates to carry critical bugs)

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    • Ben Perrin

      I would actually argue the opposite. With the move to updates available over the internet there have been companies that don’t seem to take quality control as seriously. Instead of extended betas to iron out bugs developers can now release software and just fix the issues later. If you’ve seen how the game industry works you’ll know this to be true. If you simply delay your upgrades for a short amount of time for critical software then you’ll save yourself a heap of trouble. I know we live in a ‘I want it now’ society but waiting a short amount of time shouldn’t be a major problem in return for higher uptime.

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