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Gear Rumors

Fujifilm Could Launch ‘NPS/CPS-Like’ Professional Services In 2015 | Rumor

By Anthony Thurston on December 9th 2014

The word on the street this morning is that in 2015, Fujifilm plans to launch its own professional services program. This is great news for anyone who has ditched their DSLR for the Fuji system.

New CI Logo [Converted]

According to the report over on Fuji Rumors, which got this information from an anonymous source (so please add plenty of salt), Fujifilm‘s plans include a service similar to that of Nikon’s NPS or Canon’s CPS. This would include 24/7 phone and e-mail support, expedited and discounted equipment maintenance and repairs, equipment evaluation loans, on-site support at select events and shows, and discounts on seminars and workshops.

I think that this is a great idea, and step in the right direction from Fujifilm. Any other company looking to capture the pro market should really think about this as well. Not every pro takes advantage of these sorts of services, but those that do are far less likely to switch to a new camera system knowing that there is no equivalent service.

So, with all the popularity Fuji is enjoying right now with their high end X-Series cameras, and the many pros that are making the switch, a Fuji Professional Services department makes a lot of sense.

Image by Kishore Sawh

Image by Kishore Sawh

[REWIND: Fuji Organic Sensor Too Hot and Uses Too Much Power]

I have personally been weighing the pros/cons of moving over to the Fuji system. While I don’t really use services like this, the option of joining one would be a huge plus for me. It would be nice as well if Fuji wasn’t super sticky about what is and isn’t a pro camera/lens like Canon/Nikon are. That always annoyed me about the CPS and NPS services; pros can use a variety of gear, because they use mid-low end gear shouldn’t exclude them from taking advantage of the service. If the idea is to weed out people who aren’t true professionals, then require a business license or similar official document to be uploaded in the application process. Simple as that.

What are your thoughts on this news that Fujifilm may launch their own professional services department in 2015? Would an ‘FPS’ (Fuji Professional Services) service be something that you would consider when thinking about switching systems? Leave a comment below!

[via Fuji Rumors]

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Anthony Thurston is a photographer based in the Salem, Oregon area specializing in Boudoir. He recently started a new project, Fiercely Boudoir to help support the growing boudoir community. Find him over on Instagram. You may also connect with him via Email.

Q&A Discussions

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  1. Stan Rogers

    An equipment cutoff of some sort *is* likely; it’s hard to imagine a cost-effective program that would allow a part-timer with a single X-A1 and a kit 16-50 (just assuming they would automatically disregard the point-and-shoot crowd completely here) to get quick-turn-around repairs/replacements, on-site event support and loaners unless the entry fee is huge. (Which reminds me… Nikon’s program may be restrictive — qualifying equipment *plus* letterhead *plus* tear sheets or web presence for jurying, so “real pro” only — but there’s no fee, so there is some justification for the “must have spent at least this much with us to ride” line on the doorway. Though it *would* be nice if they recognized that a feller can make a living with the D7X00 bodies, which are actually preferable to full-frame or the aged D300 for some classes of photography. Canon charges for CPS membership and only requires you to be professional for “Platinum” status, and at $250/year for that, you’d think they could lighten up a little.) Realistically, I think we’d see a two-body (both with eye-level finders)/two-lens (with the 16-50, 55-200 and 55-230 not counting) minimum (if the bodies aren’t fixed lens) with or without a fee — with the justification being that if you don’t have backup, you probably aren’t relying on your camera for income, and are just a cheapskate looking for freebies. Yes, that’s very much a first-world viewpoint that misses a lot of edge cases, but in the first world, it’s closer to the truth than most of us would like to admit.

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    • Ralph Hightower

      It would be nice to qualify for CPS based on a dollar amount of equipment, but Canon’s stipulations for Silver and above levels first have (which is from their PDF):
      (a) that are full time self-employed, or an employee of a professional imaging business, …
      I consider myself an enthusiast; I don’t make my living through photography even though I would qualify since I bought a 5D Mk III w/ 24-105 f4L, so I don’t qualify for CPS.

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    • Stan Rogers

      It could be a regional thing; I’m going from Canon Canada’s info, where Gold doesn’t have a professional requirement.

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