According to the report over on Fuji Rumors, which got this information from an anonymous source (so please add plenty of salt), Fujifilm‘s plans include a service similar to that of Nikon’s NPS or Canon’s CPS. This would include 24/7 phone and e-mail support, expedited and discounted equipment maintenance and repairs, equipment evaluation loans, on-site support at select events and shows, and discounts on seminars and workshops.
I think that this is a great idea, and step in the right direction from Fujifilm. Any other company looking to capture the pro market should really think about this as well. Not every pro takes advantage of these sorts of services, but those that do are far less likely to switch to a new camera system knowing that there is no equivalent service.
So, with all the popularity Fuji is enjoying right now with their high end X-Series cameras, and the many pros that are making the switch, a Fuji Professional Services department makes a lot of sense.
I have personally been weighing the pros/cons of moving over to the Fuji system. While I don’t really use services like this, the option of joining one would be a huge plus for me. It would be nice as well if Fuji wasn’t super sticky about what is and isn’t a pro camera/lens like Canon/Nikon are. That always annoyed me about the CPS and NPS services; pros can use a variety of gear, because they use mid-low end gear shouldn’t exclude them from taking advantage of the service. If the idea is to weed out people who aren’t true professionals, then require a business license or similar official document to be uploaded in the application process. Simple as that.
What are your thoughts on this news that Fujifilm may launch their own professional services department in 2015? Would an ‘FPS’ (Fuji Professional Services) service be something that you would consider when thinking about switching systems? Leave a comment below!