Fujifilm is scoring some huge loyalty points with customers lately, first it was their timely firmware updates and no, it is with their willingness to quickly address problems with one of their cameras. In this case, their new X-T1, which was discovered to have a light leak in the fallout of the Sony A7 light leak “scandal.”
Now, only days after the first reports of the X-T1 light leak made it online, Fujifilm has stepped up with an official fix to the problem. They have even taken it a step further, and given us a list of the possible serial numbers that could be affected by the issue.
Here in the States, any Fujifilm X-T1 with a serial number higher than 41A05201 are “safe” from the light leak issue. If you happen to own an X-T1 with a serial number lower than that, you should contact Fujifilm about getting it fixed (if you think the light leak is important enough to worry about).
For me, this earns Fujifilm major brownie points. If I ever considered switching from my Canon stuff, Fujifilm would likely be one of the top companies on my list. Not only for the quality of their products, but for their continued support of their products after their release. It’s refreshing to see a company so willing to admit mistakes and correct them quickly. Nikon and Canon have a lot to learn about customer service in this regard.
What are your thoughts on this? Does this improve your opinion of Fujifilm at all as a camera manufacturer? Share your thoughts below to join the discussion.
[via Fuji Rumors]