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D750 Flare/Reflection Issue Fix Expected By End of January

By Anthony Thurston on January 9th 2015

The Nikon D750‘s flare/reflection issue may be a fairly short lived one (not that it makes it ok). According to a new official press release from Nikon, the company has found a fix for the issue and will begin fixing affected D750 cameras by the end of January.

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Image Courtesy Kishore Sawh

What makes this news even better? They will do the repair for free. So any of you feeling the effects of this issue can rest easy, it will soon be resolved and shouldn’t cost you anything.

[REWIND: Read Our Full Review of the D750]

I have to say that Nikon’s handling of this whole D750 ordeal has been pretty good. It took them a little while to acknowledge that the issue was real, but once they did, they owned up to it, and now have a fix coming fairly quick.

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Image Courtesy Kishore Sawh

I think that it is safe to say that Nikon has learned from its D600 fiasco, and has put into place some good procedures on how to resolve issues like this. Now, they just need to work on their quality assurance, because things like this should be able to be caught before any of the bodies even get shipped out.

Regardless, this issue seems to be mostly resolved. I think it is safe to say that all involved are better for it, Nikon, Nikon Shooters, everyone.

What are your thoughts on how Nikon has handled this D750 flare/reflection issue? Do you think that there is more that they could have done/be doing? Leave a comment below and let us know what you think!

[via Nikon]

Anthony Thurston is a photographer based in the Salem, Oregon area specializing in Boudoir. He recently started a new project, Fiercely Boudoir to help support the growing boudoir community. Find him over on Instagram. You may also connect with him via Email.

11 Comments

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  1. Rafael Steffen

    You should always wait a couple of months before running to the Store and getting a recent release DSLR.

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  2. Thorsten Ott

    This is certainly great news, and a speedy response from Nikon. The D750 is my favorite Nikon body and it will see years of use. This camera handles everything I throw at it and then some.

    Also excited about the firmware updates and new features!

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  3. Stan Rogers

    The QA required to keep things like this from happening at all would (likely) just about double the cost of a camera. It’s not like the D750 consistently shows the problem, but that a small number of bodies (relative to the whole production line) where a couple of parts that are at the limits of tolerance (one part being off a couple of ten-thousandths of an inch one way, another being off a couple of ten-thousandths another way) come together to make a problem that the individual just-within-tolerance parts could not have produced individually. The solution(s) would be to match tolerances (the Leica approach) or to individually test every camera off the line thoroughly enough to catch problems that only appear under very specific circumstances. Or they can always pare back the features until everything is guaranteed safe even with considerable slop, but then we’re back at 2008-vintage metering and AF (not that that was horrible by any means, but the rules of the game were a lot stricter and harder to play by, and a photographer needed to keep a lot more balls in the air to get the shot). Unfortunately, things will get out that can ONLY be found in the field (or in a beta test program using real, physical cameras — not engineering models — equivalent to tens of thousands of photographers working in the field); there’s no reason to expect that to change (and there are reasons to expect things to seem worse as time goes by).

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    • robert garfinkle

      This might show my naïve side, but here it goes –

      there was an old saying, you get what you pay for, right? That saying “jumped the shark” a long time ago did it not? Now, it does not matter what you pay, cause it all might be the same in the end, a big risk…

      Is it me, to place some “reasonable” expectation, that if I drop a bucket load of money on a camera, especially one labeled “flagship” that it should at a minimum, work… flawlessly.

      or do I ditch that expectation altogether?

      it used to be that a manufacturer, who sold a low-end line (products that did not necessarily do so well but had their name on it – it’s best feature), a mid-range line (more about performance and quality), and of course, high-end, that when you think about a brand, their high-end is what they are known for – what put their name in lights, sustainably, and an added extra would have been if their service was bar none, putting icing on the cake – just rang out to you as a no-brainier purchase decision…

      but I suppose not anymore. or are there some manufacturer’s left that absolutely pride themselves in punching out nothing-short-of-excellence and backed by service in-the-event-of… though you probably, through a reasonable amount of time using a product, would never need to have it fixed… serviced, yes – i.e. cleaned, adjusted sure, everything does need that.

      and to my point – that problems due to wear “over time” are a reasonable expectation, I will re-iterate “over time!”

      But gosh, problems getting out of the gate (poor design, poor manufacturing) – is it also reasonable for me to cry out no excuse.

      I would like to see business philosophy flip-flop from “it’s all about the mighty buck” back to “we make products and we believe in it so much, we stand by them, yet you never have to worry more or less”.

      Because when I see front-end problems due to manufacturing/ poor design – it only rings out to me like that company does not care…

      MATTHEW S – stated above that he has seen dark days for canon and Nikon, and maybe I get an overall attitude adjustment stating, this is just the way it is – accept it… It’s hard to do that.

      and for the record, stated in above posts, that 2 out of 3 camera’s have been all but trouble, most recently the D810 DOA – WHAT?

      But I would not choose another camera mfr over Nikon. There are too many aspects of the Nikon line I like, outweighing the issues…

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    • Matthew Saville

      Robert, the problem IMO is that we’re changing what we consider to be a “bucket load of money”, and what we expect to get in return for it.

      $2,300 is indeed a lot of money, but it’s nothing compared to $3,300 or $5,000+. And yet we’re expecting ~$1K and ~$2K cameras to have the reliability and perfection of a flagship, $5K+ camera.

      Nikon has had a pretty awesome history of taking their best features and putting them in astonishingly affordable cameras. The D70, IMO, is where it all started. Because it was the first (and ONLY) beginner DSLR to ever have dual command dials, it instantly obsoleted the D100 for 99% of buyers, while costing 1/2 or 1/3 the price. Then there was the D200, the D300, and then of course the D700, all which dropped jaws to some extent when we compared their price with their feature set. The question was always, how can Nikon stay in business when they’re offering such good cameras at such a low price? Obviously they are still turning a profit, I mean they’re not stupid, but they’ve had to cut corners all along the way.

      TLDR, the ~$2K full-frame market is still a bottom-of-the-barrel situation. Yes, you’re spending a lot, but it’s still not enough to deserve manufacturing perfection. Sorry.

      =Matt=

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  4. Matthew Saville

    This should definitely be a free fix, it’s very plainly a manufacturer defect.

    Both Canon and Nikon (and all camera makers) have skeletons in their closet, and Nikon isn’t the worst, nor are they the best. This is just another small blip on the radar that the internet is blowing out of proportion.

    I’ve been shooting with my D750 so much that I haven’t even had a chance to try and test and see if my camera has this problem, let alone make the time to actually send it in for “repair”. Oh well…

    =Matt=

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    • robert garfinkle

      yup, the exager-net can, and usually does blow things out of proportion.

      like I posted above, though it was painful to some degree, would not pick another mfr for camera’s, I like Nikon, good stuff – secondary reason, I have a plethora of lenses that happen to fit the camera :)

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    • Matthew Saville

      Robert, as someone who has seen plenty of dark days for both Nikon and Canon, I guess I’m just used to seeing this kind of thing happen. All in all, Canon has had some pretty embarrassing mishaps in their past, with flagship cameras that can’t AF for beans, mirrors that would literally fall out of the camera, and so on and so forth. Nikon’s had their fair share of horrible issues too, but I’m just saying, the grass isn’t perfectly green anywhere, so I’m just gonna pick my favorite system, and stick with it. :-)

      =Matt=

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  5. robert garfinkle

    Anthony – it’s interesting how you spun the article. In saying “What makes this news even better? They will do the repair for free. So any of you feeling the effects of this issue can rest easy, it will soon be resolved and shouldn’t cost you anything.” – almost makes it sound like there have been issues in the past that are clearly Nikon’s fault yet they make the consumer pay for the fix. which would be an outright tragedy, they’d lose my trust, right?

    I know you mentioned the D600 issue, which was a tragedy, and though I never owned a D600 it would have been my hope that Nikon would have not only not charged the consumer, but at the consumer’s option offer refund or toss them a D610 as a replacement – not sure how they handled it, but assume they remedied it at no cost to the customer.

    I have had experience with a defective D7000, peppered with dead pixels – 6 months into ownership, and they apologized and sent a new unit no questions asked. I was more than satisfied with the resolve, yet it would be my preference that it not happen in the first place…

    Now, having said that, it happened again, as when I purchased my D810 less than a month ago, it arrived to me pretty much DOA, or shall I say useless, as it just did not know how to land focus, the AF On button worked intermittently, and when it did – even in AF-S, it hunted continuously. that to me was nuts…

    So, you’d think I’d be done with Nikon, and if you think about it, for two quality control (or design) issues to hit the same person (me) in a span of 3 products, that’s a 67% failure or in dollars spent 4400.00 out of 7700.00 were defective, um, that’s a statement…

    However, I have a beautiful D810 now, B & H sent a new one right away. It work perfectly – and despite said issues, I would not hop to another camera maker, yet hope they get their act together, as I do not want to have to go through this every other time…

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    • Anthony Thurston

      Nikon denied the D600 issue for quite a while, forcing users to send in the cameras to be cleaned, etc. Which was at a cost to the users. Now you can get your D600 replaced with a D610, after jumping through some hoops, but for many they had to spend a significant amount on “servicing” their D600 until Nikon stepped up to the plate.

      That is why I brought up the “free” aspect to this. There is no hoops (at least not any known at this point) that will cost the user any money, which is a huge improvement over the D600 situation.

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